Sitting Pretty currently ships to addresses inside of Australia only. We offer nationwide free or express shipping options.
Do you offer express shipping?
Yes, we are able to express ship your order. This service comes at an additional cost, and will vary in price according to the combined weight of your order, and the delivery destination you have elected.
Can you ship to a PO Box address?
Yes, it is possible to ship your order to an Australian PO Box address.
Do you deliver on weekends?
Generally speaking, the courier services we use operate on business days from Monday to Friday. It is unlikely that you will receive your order on the weekend. Be sure to check the supplied tracking details for the most current information regarding your delivery.
How can I track my order?
Once the payment has been verified and your order has been dispatched, we will send you a confirmation email with a tracking number for the delivery.
How long will it take to receive my order?
We aim to dispatch your order 1-2 days after payment has been received. Please note delivery times may take longer depending on what state you live in and also due to any postal delays, although we will certainly be doing our best to get your order to you as soon as possible.
Can I pick up my order?
No, at the present time we offer our products for delivery by our selected postage and courier services only.
What are the doorstops filled with?
Our doorstops are filled with a dried and processed high purity fine washed sand.
What are the dimensions of the doorstop?
The dimensions of our doorstops are:
L: 14 cm × W: 14 cm × H: 29 cm
How much do the doorstops weigh?
Our doorstops weigh 3.2kg.
Do you sell your doorstops filled or empty?
All purchased doorstops from our store come filled with dried washed sand.
Where are the doorstops made?
Sitting Pretty can proudly say that the entire production of our doorstops is based out of Sydney, Australia. We sew, fill and make our products by hand using durable and high quality materials.
Can I order more than 6 doorstops in a single order?
We currently limit online orders to 6 doorstops per person. For interior fitouts and custom orders larger than 6, please email email@example.com with your requirements, and we will be in touch with you ASAP.
I'd like to stock Sitting Pretty® in my shop, what's your wholesale policy?
Sure, we would love to hear from you! Please email firstname.lastname@example.org so we can get in touch with you with regards to wholesale options and pricing.
Placing an order
How long does it take to process my order?
Receiving your order as quickly as possible is one of our main aims! We will confirm and dispatch your order no later than 48 hours after payment has been received.
What payment methods do you accept?
We offer our customers a range of secure payment methods, including: — Credit or debit card payments — PayPal — Stripe — Google Pay — Apple Pay
How secure are payments on this site?
Payments are handled through PayPal's and Stripe's secure payment gateways respectively. For a comprehensive overview of the security measures taken by each provider in protecting and encrypting all buyers sensitive information, please visit their official websites.
Further to this, we use SSL protocol to encrypt information on this site. The SSL protocol is symbolised by a padlock icon in the website URL bar, and it allows sensitive information and login credentials to be transmitted securely.
Returns & exchanges
What is your Return and Refund Policy?
If your doorstop is faulty or damaged, we want to quickly correct the problem. We will gladly replace or exchange the item, or refund the same amount you originally paid. You may return items that are unsatisfactory within 7 days, providing they are unused and in their original packaging.
In the case of returning a product due to a problem or fault, we will organise and provide the return courier service. Choosing a courier or delivery service other than the one we advise will void all reimbursement for delivery costs.